Help centre

We take the safety of our community seriously. Besides offering verification steps for both guests and hosts, we encourage clear house rules and open communication. We also recommend that hosts follow local regulations and maintain safe, clean properties for guests.

Hosts may charge extra fees (e.g., cleaning fees), and NUZUL may apply a service fee. All costs will be clearly shown before you finalize the booking so you know exactly what you’re paying.

If a host cancels your booking, you’ll receive a notification, and any refund due will be handled according to the host’s cancellation policy or our platform guidelines. You can then look for alternative accommodations on NUZUL.

We encourage users to complete an ID verification. Verified profiles may display a verification badge. However, always review listing details, photos, and user reviews to make informed decisions.

Absolutely! Once you create an account: Navigate to “Nuzul Your Place”. Fill out the listing details—title, description, amenities, photos, and pricing. Set your availability and house rules. After submission, your listing will be reviewed, and once approved, it’ll be visible to guests.

If you encounter any problems, first reach out to the host to resolve the issue. If you still need help, contact NUZUL Customer Support. We’ll review the situation and guide you based on the host’s policy and our platform guidelines.

Each host sets their own cancellation policy (e.g., flexible, moderate, strict). You’ll see these details during the booking process. If you choose to cancel, any refund or penalty will depend on that policy.

Yes. Each listing includes a messaging feature, allowing you to ask the host questions about the property, check-in process, or neighborhood details before you confirm your booking.

Absolutely. NUZUL does not store your full payment details on our servers. We use an industry-leading, PCI-compliant payment processor to ensure your transactions and sensitive information remain secure.

Payments on NUZUL are processed securely through a third-party provider. We typically accept major credit/debit cards. All fees and costs will be shown before you confirm your booking.

1. Search: Use the filters to find listings that match your needs (location, dates, price range, etc.). 2. Review: Check the listing’s photos, description, amenities, and any guest reviews. 3. Book: Send a booking request or use the “Instant Book” feature if available. 4. Confirm: Once the host approves your request (or if it’s instant), proceed to payment. You’ll get a confirmation email and a booking record on your “My Trips” page.

NUZUL hosts offer a variety of accommodations—ranging from private rooms and apartments to entire homes. Each listing has detailed information, including amenities, location, and host rules.

Creating an account is quick and simple: 1. Click “Sign Up” on our app. 2. Provide your basic details (name, email, etc.). 3. Verify your information by OTP message. Once verified, you’ll have full access to NUZUL’s features.

NUZUL is a platform that connects guests looking for accommodations with hosts offering their properties. Whether you need a cozy apartment for a weekend getaway or a spacious vacation home, NUZUL helps you find the perfect stay.