Privacy Policy

Effective Date: 16 February 2025

At Nuzul ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Nuzul app (the "App"). By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Account Information — When you register an account with Nuzul, we collect your name, email address, phone number, and other information necessary to create and manage your account.
• Booking Information — Details related to your bookings, such as accommodation or service details, booking dates, locations, payment details, and any preferences you provide.
• Payment Information — To process payments, we collect billing information and payment details. This may be handled by a third-party payment processor, and we do not store your full payment card details on our servers.
• Device and Usage Data — Technical information about your device (e.g., device type, operating system, IP address), approximate location data (if you grant permission), and your browsing activity within the App for analytics and troubleshooting.
• Communication Data — If you contact us (e.g., through customer support) or communicate with hosts, we may collect the content of those communications to help resolve issues and improve service quality.

2. How We Use Your Information

• Providing Services — Facilitating bookings, managing user accounts, processing payments, and providing customer support.
• Improving the App — Analyzing user behavior and feedback to enhance the functionality, security, and overall user experience of the App.
• Communicating with You — Sending transactional messages such as booking confirmations, payment receipts, and important updates about your account or the App. Sending promotional messages when permitted by law or if you have opted in (you may unsubscribe at any time).
• Ensuring Security — Detecting and preventing fraudulent or unauthorized activities, securing user accounts, and protecting both guests and hosts.
• Legal Compliance — Complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers — We engage third-party companies to perform services on our behalf (e.g., payment processing, data hosting, or customer support). These service providers have access to personal information needed to perform their services but are contractually obligated to protect it.
• Hosts — When you make a booking, the relevant host will receive the details needed to confirm and facilitate the booking (e.g., your name, contact details, and applicable payment details).
• Business Transfers — If Nuzul is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any significant change in ownership or control.
• Legal Obligations — We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, safety, property, or that of others.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill the purposes described in this Privacy Policy. If you delete your account, we will retain only the information necessary for legitimate business purposes or as required by law (e.g., resolving disputes, enforcing agreements, or complying with regulatory obligations).

5. Security

We implement reasonable security measures designed to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot ensure or warrant complete security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and Correction — You can access and update certain personal data through your account settings or by contacting us directly.
• Data Deletion — You can request the deletion of your personal data, subject to certain exceptions (e.g., ongoing transactions or legal obligations).
• Opt-out of Marketing Communications — You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
• Data Portability — In some regions, you may have the right to receive a copy of your personal information in a structured, commonly used format and to transfer it to another service provider.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and analyze usage of the App. These technologies help us remember your preferences, understand how you interact with our App, and measure the effectiveness of our marketing efforts. You can manage or disable cookies through your browser or device settings, though this may limit certain functionalities of the App.

8. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The App is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of any personal data collected from a child under 18, we will delete that information as quickly as possible.

10. International Transfers

If you are located outside of Oman, please be aware that your personal data may be transferred to and processed in Oman or other countries where our servers or service providers operate. By using the App, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to remain informed about our data handling practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

• Email: support@nuzul.io
• Phone: +968 90908401
• Address: Muscat, Oman